Doctor Care Anywhere Gains 44-Point Employee Satisfaction Lift

Doctor Care Anywhere (DCA) is a UK-based telemedicine company that provides 24/7 remote healthcare services, allowing patients to consult with doctors via video, phone, and messaging. Partnering with private insurers, DCA offers convenient access to medical advice, diagnosis, and treatment. As demand for digital-first healthcare has surged, DCA has expanded its reach, making care more accessible to a broader audience.

•  +70% first call resolution rate
• 1 minute reduction in after-call time
• 8 hours saved weekly for team leaders
• 44 point increase in employee satisfaction (eNPS)
• 3% employee attrition rate