Driving Personalization & Loyalty at Every Touchpoint
Winning and retaining customers requires seamless, personalised interactions—online, in-store, and beyond. Stay ahead by leveraging AI and automation to create smarter, connected experiences that drive loyalty, engagement, and long-term growth.
BISSELL Digitally Transforms its Contact Centers
Michigan-based BISSELL Homecare, Inc. has developed innovative floor care solutions for over 140 years. The company supplies households across the globe with vacuums, sweepers, carpet-cleaning machines, hard floor cleaners, and cleaning formulas. BISSELL has 2,500 employees worldwide, with 150 full-time agents across four outsourced contact centers in four countries using the Five9 platform.
Connect On Any Channel
Route customers at any point in the buyer’s journey to the channel of their choice—voice, video, chat, messaging, email, and social.
Scale with AI & Digital Workforce
Offer customers AI chatbots or IVR to answer questions, hear wait times, schedule a queued callback, and more.
Personalize with Context
Use real-time data collected from your customers to provide actionable insights for your agents and business.
Automate Customer Workflows
Use AI to assist agents during customer calls, decrease agent training time, increase agent efficiency, and drive desired outcomes like additional sales and repeat business.
Resources To Help You Get Started
Transform Business in Retail
Improve your customer experience by moving your contact center to the cloud. Retailers trust Five9 to increase customer satisfaction while boosting employee engagement. Happy agents mean satisfied customers.
BISSELL Digitally Transforms its Contact Centers
BISSELL employs 2,500 people worldwide, including 150 full-time agents in four outsourced contact centers in four countries, using the Five9 platform.
2025 Customer Success Book
Real stories, real success. Businesses are transforming CX with AI and human ingenuity. Discover real-world success stories from businesses that have embraced The New CX—transforming their contact centers, empowering their agents, and delivering more for their customers.
