Contact Center Resources: Get to Know the Five9 Cloud

What does the future of customer experience look like through the eyes of CX leaders? In this exclusive Five9 report, we surveyed 400+ global business decision makers—and uncovered key gaps between what leaders think customers want and what customers actually expect. Learn how AI, automation, and evolving agent roles are reshaping service—and how to align your CX strategy for 2025.

Five9 partnered with Zogby Analytics to survey over 1,000 global consumers in the US, Canada and the UK on the state of Customer Experience (CX). This report delivers essential insights into customer service expectations, preferred communication channels, and evolving attitudes toward AI and self-service.

What’s inside: 

• How Generative AI is transforming CX and redefining customer interactions
• What consumers expect from multichannel support and response times
• The power of personalization in building loyalty and brand value