Certified on ServiceNow Yokohama: Five9 Unlocks Smarter CX
June 5, 2025
We’re excited to share that the Five9 Intelligent CX Platform is certified on the ServiceNow Yokohama release—available now in the ServiceNow store. This certification isn’t just a checkbox—it’s a commitment to empowering organizations with smarter, more connected customer experiences.
As service expectations rise and complexity grows, our customers count on the strength of the Five9 and ServiceNow integration to turn their contact centers into strategic drivers of satisfaction and growth. Now, with the Yokohama certification in place, they can confidently upgrade and unlock the full power of Five9 in sync with the latest from ServiceNow.
Accelerating innovation with ServiceNow Yokohama
ServiceNow Yokohama introduces a range of enhancements designed to streamline operations, elevate automation, and simplify complex service workflows. From AI-powered recommendations to improved employee experience tools, Yokohama makes it easier for service teams to resolve issues quickly and efficiently.
By aligning the Five9 Intelligent CX Platform with these latest advancements, we ensure that our integration works seamlessly across Classic, Service Operations, and Configurable Workspaces, and is fully compatible with the Yokohama, Xanadu, and Washington DC releases. This ensures contact centers can operate without disruption and confidently upgrade to Yokohama knowing the Five9 integration is certified, secure, and built to scale with ServiceNow’s innovations.
What this means for joint customers
This certification unlocks more than technical alignment—it enables real business outcomes across the enterprise. Here’s what joint Five9 and ServiceNow customers can expect:
Unified agent experience: Empower agents to manage voice and digital channels in one place. Eliminate app-switching for improved productivity, faster response times, and more consistent customer interactions.
Smarter service workflows: Sync Five9 interactions with ServiceNow service records. Whether it’s a case, incident, or request, every customer touchpoint is captured and actionable—allowing teams to resolve issues with context and speed.
AI + automation at scale: Access workflows to deflect common inquiries, automate repetitive tasks, and route complex issues to the right resources. Achieve higher first-contact resolution rates and more satisfied customers—all while easing pressure on service teams.
Enterprise-grade assurance: Jointly validated by Five9 and ServiceNow, our certified application meets rigorous performance and security standards—so you can move forward with confidence.
Delivering on the promise of The New CX
Today’s customers expect more: faster answers, proactive support, and experiences that feel personal and effortless. By combining the power of the Five9 Intelligent CX Platform with ServiceNow’s digital workflows, organizations can rise to meet those expectations.
From intelligent call routing and contextual engagement to agent support and data-driven insights, this certified integration helps you deliver experiences that delight—and outcomes that matter.
Ready to take the next step?
If your team is planning a Yokohama upgrade—or exploring ways to elevate customer service—now is the time to see what’s possible with Five9 and ServiceNow.
