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AI and Automation

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Gen Z and the AI Customer Service Paradox: Speed vs the Human Touch

We recently conducted a fascinating study that revealed a paradox in how Gen Z views the role of AI in customer service. While 60% of these young consumers love the speed and convenience of AI-powered chatbots, they still crave a human touch for complex issues.

Hannah Blackington
Hannah Blackington Director, Corporate Communications
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Certified on ServiceNow Yokohama: Five9 Unlocks Smarter CX

We’re excited to share that the Five9 Intelligent CX Platform is certified on the ServiceNow Yokohama release—available now in the ServiceNow store. This certification isn’t just a checkbox—it’s a commitment to empowering organizations with smarter, more connected customer experiences. 

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Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

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On Five9 Day, We Celebrate the Power of More—Thanks to Partners

On Five9 Day, we celebrate our partners driving The New CX—scaling AI, transforming CX, and delivering real outcomes for customers worldwide.
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Jake Butterbaugh SVP, Global Partner Organization
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Five9 Day: Celebrating the Heroes of The New CX

Celebrate Five9 Day with us—a moment to honor the people redefining CX through real stories, human connection, and AI-powered transformation.
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Niki Hall Chief Marketing Officer
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Reimagining Service with AI: See What’s Next from Five9 at ServiceNow Knowledge 2025

Five9 and ServiceNow are reimagining AI-powered service with real-time data, automation, and innovations like TranscriptStream. See it live at Knowledge 2025!
Julian's headshot
Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

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Meet Five9 Fusion for Salesforce: The Real-Time AI-Powered Future of CX

Five9 Fusion for Salesforce, our next-gen native integration with Salesforce, delivers real-time, AI-powered CX to boost efficiency, personalize service, and scale fast.
Julian's headshot
Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

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6 Proven Ways to Improve Agent Productivity and Efficiency

Ask any CX leader about their top priorities, and one goal always rises to the top: improving agent productivity. After all, contact centers exist to quickly and efficiently help customers with support requests, questions, and other services that encourage them to keep buying from the business. 

Janna Pugh
Janna Pugh SEO Specialist

Janna Pugh is the SEO Specialist for Five9.

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AI Agents: Integrating AI into Customer Service

Artificial Intelligence (AI) is rapidly transforming customer service. By implementing AI-driven solutions, contact centers are enhancing customer experiences, reducing operational costs, and improving efficiency. For many, AI Agents are the next step to improving customer experience (CX) today. So how do you successfully integrate them into your customer service strategy?  

Janna Pugh
Janna Pugh SEO Specialist

Janna Pugh is the SEO Specialist for Five9.

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How Would You Leverage Custom AI Metrics?  

For years, AI has helped businesses automate tasks, analyze data, and improve efficiency. But with the rise of Generative AI, we’ve moved beyond automation to something far more powerful—the ability to ask “What if?” and explore the art of the possible. 

What if content could be generated instantly, tailored to any audience or brand voice?  

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Bailey Backal Product Marketing Manager
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2025 CX Study: Meeting Rising Customer Expectations

The 2025 CX Study reveals that while AI enhances speed, customers still value human support. Businesses must balance both to meet rising expectations.
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Matt McGinnis VP of Product, Industry, and Solution Marketing
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