NEW 2025 Business Leaders CX Report Download Now
Enter to win a New Era of CX Award 2025 Submit Now!
Meet with Five9 at CCW Las Vegas Book Meeting
Executive Webinar: Business Leaders Insights Register Now!
How Leading Brands Succeed with Five9 Download E-book

Five9 Blog

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact center blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

group_of_three_laughing

Five9 Day: Celebrating the Heroes of The New CX

Celebrate Five9 Day with us—a moment to honor the people redefining CX through real stories, human connection, and AI-powered transformation.
Niki Hall's headshot
Niki Hall Chief Marketing Officer
women looking at screen

Reimagining Service with AI: See What’s Next from Five9 at ServiceNow Knowledge 2025

Five9 and ServiceNow are reimagining AI-powered service with real-time data, automation, and innovations like TranscriptStream. See it live at Knowledge 2025!
Julian's headshot
Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

smiling_women_looking_at_laptop

Meet Five9 Fusion for Salesforce: The Real-Time AI-Powered Future of CX

Five9 Fusion for Salesforce, our next-gen native integration with Salesforce, delivers real-time, AI-powered CX to boost efficiency, personalize service, and scale fast.
Julian's headshot
Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

People working together

6 Proven Ways to Improve Agent Productivity and Efficiency

Ask any CX leader about their top priorities, and one goal always rises to the top: improving agent productivity. After all, contact centers exist to quickly and efficiently help customers with support requests, questions, and other services that encourage them to keep buying from the business. 

Janna Pugh
Janna Pugh SEO Specialist

Janna Pugh is the SEO Specialist for Five9.

Text Bubbles

AI Agents: Integrating AI into Customer Service

Artificial Intelligence (AI) is rapidly transforming customer service. By implementing AI-driven solutions, contact centers are enhancing customer experiences, reducing operational costs, and improving efficiency. For many, AI Agents are the next step to improving customer experience (CX) today. So how do you successfully integrate them into your customer service strategy?  

Janna Pugh
Janna Pugh SEO Specialist

Janna Pugh is the SEO Specialist for Five9.

citrus_accent_"The_New_CX_Starts_Here"

Meeting Customer Demands: How to Stay Ahead in the New Era of CX

The CX landscape is evolving faster than ever, customer expectations are soaring, and companies must adapt quickly to avoid falling behind. Based on customer experience research from Five9's survey of over 1,000 global consumers, it's clear that while customer experience (CX) is a critical factor for success, many brands are still struggling to meet these rising demands.

Five9 Logo
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Woman Working at a Desk

Empower Your Service Team: How AI Boosts Agent Productivity and Customer Loyalty

After generative AI and ChatGPT exploded onto the market in late 2022, the tech industry was flooded with this revolutionary technology. What's been difficult for many, however, is understanding how to use both traditional and generative AI in day-to-day work. 

Fear not––we've gathered the best ways AI can boost your call center agents' productivity while inspiring customer loyalty. Let's dive in! 

Janna Pugh
Janna Pugh SEO Specialist

Janna Pugh is the SEO Specialist for Five9.

Call 1-800-553-8159 to learn more about Five9

View Demo Icon

View Demo
Get a Quote Icon

Get a Quote
Chat Icon

Chat