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Five9 Blog

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact center blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

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Important Contact Center Statistics in 2025

It's often said that data is the lifeblood of organizations today. But if you don't know what data to track, understanding where you are, how your business and team are doing, and making decisions is far more challenging. 

To help CX leaders track key metrics and best understand how their call center and employees are actually performing, we've collected this list of the most important contact center statistics. 

Janna Pugh
Janna Pugh SEO Specialist

Janna Pugh is the SEO Specialist for Five9.

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Five9 Wins 2025 Artificial Intelligence Excellence Award

In today's fast-paced world, businesses must leverage AI-driven customer experience (CX) solutions to meet rising customer expectations, drive revenue growth, and build lasting loyalty. Consumers demand fast, personalized, and seamless interactions, and companies that fail to adapt risk losing customers to competitors who embrace AI-powered engagement.

Hannah Blackington
Hannah Blackington Director, Corporate Communications
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Celebrate and Elevate: Hitting the Ground Running in 2025 with Partners 

The atmosphere was electric as partners from around the globe gathered at our recent Five9 Sales Kickoff (SKO). With our reimagined brand identity as the backdrop, we witnessed something remarkable: the power of collaboration bringing The New CX to life. 

Stacey Cole
Stacey Cole Sr. Director, Global Partner Marketing
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A Refreshed Five9 Global Partner Locator: Your Gateway to Finding Five9 Partners Worldwide

We're excited to announce the launch of our refreshed Five9 Global Partner Locator, designed to delight our partners and connect businesses with the right global partners to deliver The New CX.
Stacey Cole
Stacey Cole Sr. Director, Global Partner Marketing
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Inspect, Adjust, Excel: How Top Brands Use CX Analytics for Transformation

Our most successful customers share a common trait: they don’t just set a strategy—they refine it continuously. They rigorously assess their operations and adapt in real time. But what’s their secret? How do they seamlessly blend process and technology to stay ahead? Dive in to discover the key strategies driving their success.
tim richter
Tim Richter Sr Dir, Product Marketing
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How Would You Leverage Custom AI Metrics?  

For years, AI has helped businesses automate tasks, analyze data, and improve efficiency. But with the rise of Generative AI, we’ve moved beyond automation to something far more powerful—the ability to ask “What if?” and explore the art of the possible. 

What if content could be generated instantly, tailored to any audience or brand voice?  

Product Marketing Manager
Bailey Backal Product Marketing Manager
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2025 CX Study: Meeting Rising Customer Expectations

The 2025 CX Study reveals that while AI enhances speed, customers still value human support. Businesses must balance both to meet rising expectations.
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Matt McGinnis VP of Product, Industry, and Solution Marketing

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