Five9 Blog

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact center blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

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The CX Awards Playbook: 6 Customer-First Strategies From the Boldest Brands in the Game

Searching for a way to level up your CX? Take a peek at these six award-winning customer-first strategies from some of the boldest brands in the game.

Jenn MacIver Edwards VP of Customer Experience

Gen Z and the AI Customer Service Paradox: Speed vs the Human Touch

We recently conducted a fascinating study that revealed a paradox in how Gen Z views the role of AI in customer service. While 60% of these young consumers love the speed and convenience of AI-powered chatbots, they still crave a human touch for complex issues.

Hannah Blackington Director, Corporate Communications

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Certified on ServiceNow Yokohama: Five9 Unlocks Smarter CX

We’re excited to share that the Five9 Intelligent CX Platform is certified on the ServiceNow Yokohama release—available now in the ServiceNow store. This certification isn’t just a checkbox—it’s a commitment to empowering organizations with smarter, more connected customer experiences.

Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

9 Surprisingly Simple Ways to Build Customer Rapport (That Actually Work)

Let’s face it: most customers don’t actually look forward to contacting customer support. It usually means something went wrong. But when they do, there’s one thing that can instantly make or break the experience—rapport.

Janna Pugh SEO Specialist

Janna Pugh is the SEO Specialist for Five9.

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Why Today's Top Brands are Rewriting the Customer Journey

Consumers have more purchasing options than ever before. Where there used to be just a handful of choices, now there are hundreds—all competing for attention. But it's not just supply and demand dynamics driving this shift. Leading brands are doubling down on customer journey orchestration to stand out and build lasting loyalty.

Jenn MacIver Edwards VP of Customer Experience

Five9 Celebrates Eleven Honorees Named to 2025 CRN® Women of the Channel List

Today I'm excited to share that eleven incredible Five9 team members have been named to the 2025 CRN® Women of the Channel list! This is the third year in a row Five9 women have received this honor, reflecting both the talent on our team and the strong, supportive culture we’ve built.

Jake Butterbaugh SVP, Global Partner Organization

On Five9 Day, We Celebrate the Power of More—Thanks to Partners

On Five9 Day, we celebrate our partners driving The New CX—scaling AI, transforming CX, and delivering real outcomes for customers worldwide.